I had this job once that I hated. It was a hotel job at a place that had a satisfaction guarantee that basically rewarded people for feigning or in some cases manufacturing problems with their rooms. Simultaneously, corporate was obsessed with online reviews.
They rewarded people for complaints and made this central to their branding, and punished the staff for complaints from guests. And they kept rolling out new initiatives that basically boiled down to “here’s more shit to do on top of your existing work. It’s supposed to make guests feel more welcome, but really it just makes your life harder and gives karens another attack surface to complain about.”
And they were constantly remodeling so guests could gripe about that too.
Place was a masterclass in how to incentivize mistreating employees.
At one point, they must have noticed that their employees had garbage morale, so they mandated a webinar on mindfulness, to be completed during work hours while also completing existing duties. This was my introduction to the concept.
As a way for an abusive employer to pretend they care about employees.
EDIT: After some consideration, it was worse than just pretending to care. They built a framework to blame employees for low morale in an environment of constant abuse that corporate facilitated.
I had this job once that I hated. It was a hotel job at a place that had a satisfaction guarantee that basically rewarded people for feigning or in some cases manufacturing problems with their rooms. Simultaneously, corporate was obsessed with online reviews.
They rewarded people for complaints and made this central to their branding, and punished the staff for complaints from guests. And they kept rolling out new initiatives that basically boiled down to “here’s more shit to do on top of your existing work. It’s supposed to make guests feel more welcome, but really it just makes your life harder and gives karens another attack surface to complain about.”
And they were constantly remodeling so guests could gripe about that too.
Place was a masterclass in how to incentivize mistreating employees.
At one point, they must have noticed that their employees had garbage morale, so they mandated a webinar on mindfulness, to be completed during work hours while also completing existing duties. This was my introduction to the concept.
As a way for an abusive employer to pretend they care about employees.
EDIT: After some consideration, it was worse than just pretending to care. They built a framework to blame employees for low morale in an environment of constant abuse that corporate facilitated.